Improve your customer service organization by having a robust CRM process that is focused on your customers’ needs. BugLooper can help identify and implement ways to improve case management utilizing Salesforce’s industry leading Service Cloud offering.

Some of the features we offer in Salesforce Service Cloud are:

  • Case & Ticket Management
  • Service Cloud Console
  • Live Agent
  • Salesforce CTI
  • Knowledge Base
  • Email & Web to Case
  • Case routing and escalation
  • Case reporting & dashboard